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Buy Now, Pay Later Options Available | We Ship From The UK

Return + Shipping Policy

RETURNS

If you find an AMBRA MADDALENA product is faulty or doesn't fit you perfectly, your item must be returned unworn, with tracking and in its original condition (this includes all original tags, and packaging still intact). Sanitary stickers must still be attached and intact with any SWIM bottoms and/or one piece swimsuits. All return shipping costs are at the expense of the customer.

Once your item has been checked over we will either replace your item if faulty, exchange it for the correct size if requested or offer a refund.

Refunds only apply to faulty items if we cannot exchange your item in your size. We do not offer refunds for a change of mind.

Returned items that have been worn, damaged or altered from their original state will not be exchanged and will be returned to you at your expense. Any return postage to the AMBRA MADDALENA head office, will be at the expense of the customer. This return policy excludes sale items, any items purchased with a discount code or a change of mind.

Should you be eligible for a refund, we do not refund the shipping amount - only the total of the item/s purchased.

All sale items or items purchased with a discount code cannot are final and cannot be returned for a refund, exchange or credit note.

The item/s must be returned to AMBRA MADDALENA via tracked post within 7 days of the date of receiving thee package. If you are unsure about the sizing of any AM product, please contact us on email or instagram  so we can ensure your best fit.

PRE-ORDERS

All pre-order dispatch dates are stipulated in the product description. Pre-orders are not eligible for returns or refunds once purchased as they are made to order. If you purchase a non pre-ordered item with a pre-ordered item, they will be sent on the date as stipulated by the pre-ordered item.

SHIPPING

Some of our Items are made to order, if this applies to your item, it will be stated clearly at the top of the product page. Please allow an additional 4-6 days to make this before the item is shipped. This time will be added to the shipping times. If you order a made-to-order product with a non made to order product, all will be shipped at the completion at the made to order item. If your item does not state is it made to order, this means is ready to ship strait away.

AMBRA MADDALENA operates on a 24 hour shipping policy cycle from order placed (not including weekends). Once an order has been shipped and a confirmation email has been sent, AMBRA MADDALENA is no longer responsible for these goods. We do not take responsibility for incorrect shipping addresses written at time of order placement so please check your address carefully. 

If you are purchasing your product during busy holiday periods, please think ahead - we do not take responsibility for third party delays. We do not take any responsibility for missing/stolen items.

Delivery windows are an estimate so please consider when placing orders.

International orders (non DHL): 

This can take up to 14 days so please plan ahead. We do not take responsibility for any third party custom taxes or duties. We do not take any responsibility for lost, stolen items or incorrect address stated at the time of purchase.

DHL International orders:

Any order placed with DHL that has been requested to pay import duties/taxes are the responsibility of the receiver (customer). For more information on import duties and taxes, please click here. To find out on how much you may have to pay, search for more information on your countries local import duties and taxes rates. Should your order be subject to import duties and taxes, these are payable by the purchaser of the goods (you, the customer). It is your responsibility to understand the import duties and taxes of your country before purchasing. We do not pay import duties and taxes on your behalf. Should you not pay for the import duties and taxes and the parcel is returned to us, you the customer will not be entitled to a refund and will be offered a credit note to the value of the order, minus shipping and minus any money paid by us incurred from the return of the goods.